At Vintage Superstore Group, we value your satisfaction and strive to ensure you are delighted with your purchase. If for any reason you are not entirely satisfied with your order, our returns policy makes the process simple and straightforward.
30-Day Return Window: We accept returns within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Hassle-Free Refunds: We stand behind our products and want you to shop with confidence. If you are unsatisfied with your purchase, we offer a full refund with no questions asked. Your refund will be processed promptly once we receive the returned item.
No Quibble Guarantee: We pride ourselves on providing excellent customer service. Our "no quibble" guarantee means that your refund will be provided swiftly and without any hassle or quibble.
Return Process: To initiate a return, please contact our customer service team. Once your return request is approved, please securely package the item(s) in their original condition and include the original packaging and any accessories.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item sent). We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Refund Processing: Upon receipt of your returned item, we will inspect it and notify you of the status of your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies (usually 2-4 days)
Contact Us: If you have any questions or need further assistance regarding returns or refunds, please feel free to reach out to our customer service team. We are here to help!