The Wabi-Sabi Way
Wabi-Sabi is our company motto and it means the acceptance of imperfection. This is rather fitting for the nature of pre-loved clothing and the creative life our awesome customers bring to each unique garment. If something is damaged, we rework & up-cycle it into a new product!
THE JEAN SOFA 👆
Each bale contains 1,000x pairs of compressed vintage Levi’s jeans and can be viewed at our flagship store in Cornwall.
FREQUENTLY ASKED QUESTIONS
We import all of our vintage Levi's jeans by the shipping container over from America.
Up to 20,000 pairs of jeans per month enter our main sorting warehouse before we grade, size and launder each pair!
We accept major credit cards, debit cards, and apple pay for secure and convenient transactions.
Check your email & SMS for a tracking link once your order has been dispatched. We ship with DPD
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item(s) for a full refund.
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.
During the checkout process, you'll find a field to enter your discount code. Simply input the code and click "Apply" to see the discounted total.
Yes, we take the security of your personal information seriously. Our website uses encryption technology to ensure your data is protected.
Yes, we offer gift cards in various denominations. They make the perfect gift for any occasion.
In the rare event of a lost or damaged package, please contact our customer support immediately. We'll assist you in resolving the issue and initiating a claim with the shipping carrier.
To receive restock notifications, visit the product page of the out-of-stock item and click on the "Notify Me" button. We'll send you an email as soon as the item is available again.
International returns are accepted, but customers are responsible for return shipping costs.
If you're interested in wholesale purchases, please contact our customer service team so we can discuss your requirements. Please write “WHOLESALE” in the subject line so we can identify the enquiry.
In the near future we will have the capabilities to process returns in our stores, for now we can only accept online returns via the QR code provided inside your package.
Once an order is confirmed, the quantity of items cannot be modified. Double-check your order before completing the purchase.
We welcome your feedback! You can share your thoughts through the Contact Us page or by emailing our customer support team. We appreciate your input as we strive to improve our services.
We apologise for the error. Please contact our customer support team with your order number and details of the incorrect item, and we'll arrange for a replacement.
You can use both a gift card and a discount code in the same order. Enter the gift card code and discount code during the checkout process.
Please contact our friendly CS team and we will discuss our potential partnership with you to see how we can benefit each-other.
Yes, we offer size exchanges for clothing items. Please fill out the returns form with what size you want the item to be swapped for and we will handle it.
YES! We have 2 retail locations in Cornwall and Devon. Please see the bottom of our website for the addresses.
Vintage Superstore Online Returns
Unit 6, Course View,